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| faq |
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Due to an overwhelming number of emails, we have created a list of
Frequently Asked Question. Before sending an email with questions,
please review this list, as we will only be entertaining questions
regarding sales and orders.
About the Company:
1. Where are you located?
We are located in Germany but we have clients in whole europe and the
United States.
2. Do you have a contact number?
Soon We would have a toll-free order line.
3. How can we contact you?
Customers can contact us through email, sale@EUROPA KICKS.com or you may
also contact us via live chat.
4. Do you have stores wherein we can visit?
We are an online store, therefore we don’t have any physical
stores.Shoes would be shipped directly from the factory in china,we do
not get it from any middleman or supplier.
5. Where do you ship?
We ship worldwide.
6. Why are your shoes very cheap?
We are able to sell our shoes at a lower price because for one we buy in
bulk directly from manufacturers, therefore we are able to get bigger
discounts from leading manufactures. However, the shoes are not
manufactured in the original factories.
7. Are your shoes authentic?
WE DO NOT HAVE ANY AFFILATION WITH NIKE OR ANY OF THE PRODUCTS SOLD ON
THIS WEBSITE. However,Our products are A+++ Graded. Please note: they
come exactly as they appear on the photos with all acessories like new
box,retro cards etc.
8. Are the shoes real as made in the store or are they remade with more
attributes but are fake?
All merchandise are FACTORY VARIANTS and are custom altered. These are
merchandise made in unique and unreleased colors that is not normally
offered elsewhere.
9. How come sometimes it takes more than 24 hours for your customer
service rep to reply our emails?
Our customer service representatives answer emails according to its’
importance. We put priority on emails that are urgent and needs
immediately attention. The reason why we have put up this FAQ is so that
we can cut down on our emails with the same questions and concentrate
more on the emails that are urgent.
Please be reminded that we shipped worldwide, therefore we also receive
lots of emails everyday from all over the world. Please note that we do
not use automated response when answering your emails, but live persons
are answering your emails individually.
ABOUT ORDERS:
10. What are your conditions for wholesale products?
For wholesale Interested parties can email us orders.wholesale@gmail.com
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11. What do I do if we receive the wrong shoes, size or color?
If in case you receive the wrong shoes, size or color, please email us
your complete name, delivery address, email address, Order ID and
Customer ID to support@EUROPA KICKS.com. Also please include the code for
the item you ordered and what was delivered to you.
12. What do I do if I accidentally put placed two orders for a single
item?
Please email us immediately and please put on the title “URGENT MISTAKE
:Two orders for a single item”, so our customer service representative
will take care of it immediately.
Please note: Do not click the submission button more than once or else
the system will register it as multiple orders. Also when paying online
make sure you do not click the submission more than once or else the
system will charge you more than once.
13. Would i be given a tracking number upon ordering my shoes?
Tracking numbers are automatically emailed once the shoes have been
shipped.
14. What should I do if my orders were delivered to the wrong address?
If you type in the correct zip code, the shoes will be delivered
according to the Zip Code as the standard ruling of the United States
Postal Services.
If in any case, you have tracked that your shoes have been delivered to
a wrong address, please email us with the title : URGENT: Wrong Address,
so customer service will prioritize it.
15. What happens when someone refuse to accept their orders?
All customers must accept their orders. Refusing to accept the orders is
not a ground for refund. Please read our grounds for refund.
16a. If we accidentally put two orders for one item can we cancel the
other order?
You must contact us immediately and let us know before we ship out two
orders. Afterwards, nothing can be done.
16b. How will I know if my orders have been received?
You will get an email once your order has been received along with an
order id.
ABOUT PAYMENTS:
17. What are the grounds for refund?
Refunds are not possible once shoes has been shipped.please read stores
policies for details.
18. What is your shipping charge?
Shipping charge is €15.00 depending on volume of the purchase.
19. Is the shipping fee per shoes?
Yes the shipping fee is per shoes. So if you order 3 pairs of shoes, you
will then be charged €45.00. |
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